Grow Your Business with the WhatsApp Business API Solution
Why Are Businesses Switching to WhatsApp Business API?
WhatsApp Business API allows you to scale customer communication with automation, multi-user access and CRM integration, making it ideal for improving service and engagement efficiently.
| Feature / Version | WhatsApp Business App | WhatsApp Business API | |
|---|---|---|---|
| Target Users | Individual Users | Small Businesses | Medium to Large Enterprises |
| Multiple Users | ❌ | ❌ | ✅ |
| Device Limitation | 1 phone per account | 1 phone per account | Accessible via platform or web login |
| Business Profile | ❌ | ✅ | ✅ (Verified available) |
| Message Templates | ❌ | ❌ | ✅ |
| Auto Replies | ❌ | ✅ Basic features | ✅ Advanced automation |
| Broadcast Messages | ✅ Up to 256 recipients | ✅ Up to 256 recipients | ✅ Unlimited (with user consent) |
| CRM Integration | ❌ | ❌ | ✅ |
| Chatbot Support | ❌ | ❌ | ✅ |
| Analytics & Reports | ❌ | ✅ Basic statistics | ✅ Advanced reports |
| Marketing / Promotion | ❌ | ⚠️ Limited | ✅ (Requires template approval and user consent) |
| API & Custom Workflows | ❌ | ❌ | ✅ |
Unified Messaging Inbox
Manage All WhatsApp Message from One Central Hub
Easily manage all your WhatsApp numbers and messages in one place with a single, unified platform.
Centralized customer profiles with full conversation history, contact info, and notes.
Multi-agent Access
Scale Customer Support Without Limits
Multi-agent Access
Multi-agent support so your whole team can handle inquiries using the same official WhatsApp number.
Conversation Assignment
Conversation assignment routes chats to the right team member based on topic, priority, or availability to ensure faster and more effective responses.
Conversation Tagging
Conversation tagging lets you categorize chats by topic, priority, or status, making it easier to organize, filter, and follow up efficiently.
Visual Chatbot Builder
Design Smarter Conversations Visually
Design smart, automated chat flows with a drag-and-drop builder — no coding needed.
Auto-reply to FAQs with pre-designed conversation flows.
AI Chatbot
Turn Every Chat into a Qualified Opportunity
With integrated AI capabilities, the system delivers smarter, more accurate responses and automates follow-up tasks—enhancing customer interactions and streamlining operations for greater efficiency.
Broadcast Messaging
Drive Conversions with Smart Broadcast
Send personalized promotions, reminders, or updates via WhatsApp—helping you engage the right audience at the right time and boost conversion rates.
WhatsApp broadcast messages typically achieve click-through rates (CTR) of 35–60%, significantly higher than traditional emails.
System Integration
Sync Every Client Touchpoint with Your Business Ecosystem
Seamlessly integrate conversations with your CRM, booking, or workflow systems to streamline processes, track leads, and boost productivity.
Sync and share information seamlessly to enable cross-department collaboration.
It helped us cut communication costs significantly by automating customer updates and consolidating all channels into one system.
Alex Wong
Retail Manager
I often replied late and lost potential clients. Now, everything is in one place with auto-replies and booking updates, so I can focus on serving my clients without the stress.
Karen Lee
Owner (Beauty Centre)
It’s hard to hire extra staff these days, but this system helps us respond faster, track issues better, and significantly cut down on manpower costs.
Mr. Chan
Property Management Manager
Frequently Asked Questions
What is WhatsApp API and how is it different from WhatsApp Business App?
Can I send promotional messages?
Can I use the WhatsApp or WhatsApp Business app to handle messages from the WhatsApp Business API?
Register Now for a Free Demo!
Ready to streamline communication, boost efficiency, and save costs?
Start your free trial today and experience the power of omnichannel messaging!
Need more help?
Reach us by email: hello@yoov.com